Recurring Support Plan Pricing Planner methodology

minimumMonthlyPrice = monthly customer cost ÷ (1 − target margin)

monthlyCostPerCustomer = reserved capacity cost + platform + admin + service-level cost

expectedUsageCost = expected support hours × delivery cost

reservedCapacityCost = reserved hours × delivery cost

unusedReservedHours = reserved hours − expected hours

capacityUtilisation = expected hours ÷ reserved hours

proposedContribution = proposed price − monthly customer cost

proposedMargin = proposed contribution ÷ proposed price

priceGap = proposed price − minimum monthly price

Money inputs and outputs use the currency selected in the scenario without changing the canonical methodology. Rates, margins, utilisation and buffers are entered as percentages and converted to decimal values for calculation.

• Inputs must be finite and remain within the visible boundaries.
• Rates are decimal values and all monetary inputs use one consistent currency and period.
• Whole operational capacity is rounded only where the engine explicitly applies floor or ceiling.

Expected support hours minimum

expectedSupportHours ≥ 0 hours/customer/month — A lower value is rejected before calculation.

Expected support hours maximum

expectedSupportHours ≤ 10,000,000 hours/customer/month — A higher value is rejected before calculation.

Reserved capacity hours minimum

reservedCapacityHours ≥ 0 hours/customer/month — A lower value is rejected before calculation.

Reserved capacity hours maximum

reservedCapacityHours ≤ 10,000,000 hours/customer/month — A higher value is rejected before calculation.

Delivery cost per hour minimum

deliveryCostPerHour ≥ 0 currency units/hour — A lower value is rejected before calculation.

Delivery cost per hour maximum

deliveryCostPerHour ≤ 10,000,000 currency units/hour — A higher value is rejected before calculation.

Platform cost per customer minimum

platformCostPerCustomer ≥ 0 currency units/customer/month — A lower value is rejected before calculation.

Platform cost per customer maximum

platformCostPerCustomer ≤ 10,000,000 currency units/customer/month — A higher value is rejected before calculation.

Monthly admin cost minimum

monthlyAdminCostPerCustomer ≥ 0 currency units/customer/month — A lower value is rejected before calculation.

Monthly admin cost maximum

monthlyAdminCostPerCustomer ≤ 10,000,000 currency units/customer/month — A higher value is rejected before calculation.

Service-level cost minimum

serviceLevelCostPerCustomer ≥ 0 currency units/customer/month — A lower value is rejected before calculation.

Service-level cost maximum

serviceLevelCostPerCustomer ≤ 10,000,000 currency units/customer/month — A higher value is rejected before calculation.

Target margin minimum

targetMargin ≥ 0 proportion of monthly plan price retained as contribution — A lower value is rejected before calculation.

Target margin maximum

targetMargin ≤ 0.99 proportion of monthly plan price retained as contribution — A higher value is rejected before calculation.

Proposed monthly price minimum

proposedMonthlyPrice ≥ 0 currency units/customer/month — A lower value is rejected before calculation.

Proposed monthly price maximum

proposedMonthlyPrice ≤ 10,000,000 currency units/customer/month — A higher value is rejected before calculation.

• All costs, prices, hours, probabilities and volumes are user-supplied; no market benchmark is inferred.
• Tax is outside these neutral commercial comparisons.
• The engine retains full precision; formatting never feeds back into calculation.

This planner has no current policy-data dependency. Its commercial assumptions are user supplied. Registered family-level regression suites exercise the shared business-logic engine and worked-result reconciliation.

• The model does not predict demand, delivery performance, contract enforceability or customer behaviour.
• It does not replace accounting, tax, legal or financial advice.

This is educational decision support, not tax, accounting, legal or financial advice. Check the treatment of your actual transactions under the rules that apply to your business and seek qualified advice where appropriate.

Registered family-level suites test formula invariants and example reconciliation; the release ledger records that coverage without claiming a separate oracle for every line of public copy. There is no official threshold or benchmark to refresh for this planner. Commercial inputs remain user-supplied because they vary by business and contract.

1. 2026-07-31: Initial public release of the planner and methodology after pre-launch calculation, content, source and interaction review.